About Us

Meet the team

Michelle

I started in the travel industry in 1998. I knew, after a working holiday taking me to USA, UK and Europe, that travel was more than just fun for me, it was something I wanted to be a part of for life. I made the switch to a career in travel and for more than 20 years have never looked back.

As an award-winning consultant, I gained indepth experience across all aspects of travel management at two leading travel agencies, Flight Centre and Travelmanagers. Working for a diverse range of clients while continually developing my professional knowledge has led me to various successful positions from consultant to managerial, training and product roles.

Today I’m a proud founding director of My Cruise Concierge, which was established three years ago. In addition to being qualified as a CLIA Cruise Master since 2014, I also hold a Diploma of Travel and Tourism Management and Diploma in Leadership and Management (2018).

Derek

My career in travel started in 2000, after spending three and a half years in the mid-nineties on a working holiday in Europe and the UK.

Prior to establishing My Cruise Concierge, I worked with Flight Centre and its specialist brand Cruise About in an extensive career spanning 15 years. In addition to the broad experience, including managing Four different locations and 20 staff, this has provided the valuable insight needed to carve a new direction in my career.

Following the path of a cruise specialist agent from 2008 has been an amazing and rewarding decision. Being a CLIA Homebase/Mobile Cruise Agent of the Year finalist in 2015 and then the following year to win, is an achievement I am very proud of.

Our Story

My Cruise Concierge was established 2016 to bring together our shared knowledge and passion for great customer experience. Our clients benefit from nearly 40 years’ combined experience, constant professional development and strong industry contacts.

At My Cruise Concierge, we certainly specialise in cruising, but offer a unique mix of expertise across all areas of travel. Of course we have clients who don’t cruise every holiday, and we enjoy advising and booking beach holiday packages or big USA itineraries in between.

We book couples, families, solo travellers and groups such as multi-generational families, common interest, incentive and conferences. We regularly travel and invest time in ship inspections, product information sessions, webinars, while also meeting with key suppliers to ensure we offer our clients the best value product.

My Cruise Concierge is a member of the Cruise Lines Association of Australasia (CLIA) and all our consultants are accredited cruise specialists with this organisation. Michelle and Derek hold their Cruise Masters accreditation and are in their list of Top 100 agents, which demonstrates our continual commitment to training in this ever-growing industry.

My Cruise Concierge is a member of Cruiseco, able to access a large variety of cruise lines at competitive pricing.

My Cruise Concierge is a fully accredited member of the Australian Federation of Travel Agents (AFTA Membership No 14175)

My Cruise Concierge is an approved participant in Australian Travel Agency Standards (ATAS Accreditation no. A14175)

Please be aware that some web sites offering cruises are not based in Australia and as such may not provide you with the same protection.

There are so many deals and announcements every day it’s difficult to keep up! My Cruise Concierge can keep you up to date on the offers that best suit your travel needs.

Our cruise specialists are focused on everything that’s going on in the cruise world and you can join our e-newsletter mailing list for the hot deals, latest special offers and new itineraries.

We take the time to understand what you love on a holiday and let you know when there are great deals and new itineraries launched so you don’t miss a cabin on the most popular dates.

We think outside the box, travel is about the journey, not just the destination.

My Cruise Concierge has inspected the following Cruiselines:

  • Silversea – Silver Cloud, Silver Discoverer, Silver Muse, Silver Spirit, Silver Wind, Silver Whisper
  • Celebrity Cruise Lines – Celebrity Solstice, Celebrity Infinity
  • Royal Caribbean – Brilliance of the Seas, Explorer of the Seas, Ovation of the Seas, Radiance of the Seas, Rhapsody of the Seas, Voyager of the Seas
  • Azamara – Azamara Journey, Azamara Quest
  • Oceania – Oceania Riviera, Oceania Marina, Oceania Nautica
  • Princess – Dawn Princess, Golden Princess, Sea Princess, Emerald Princess
  • P&O – Pacific Eden, Pacific Jewel, Pacific Pearl
  • Carnival – Carnival Spirit
  • Seabourn – Seabourn Encore, Seabourn Sojourn
  • Regent Seven Seas – Seven Seas Voyager, Seven Sea Navigator
  • Cunard – Queen Mary II, Queen Elizabeth, Queen Victoria
  • Costa – Neoromantica
  • Crystal – Crystal Serenity
  • Viking – Viking Kadlin, Viking Sun
  • Avalon – Visionary
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